Customer Success

Cloud Computing and SaaS, Benefits, Pros and Cons

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Here we will be looking in detail in SaaS, its Benefits, Pros and Cons.  What is Cloud Computing and SaaS: Cloud computing is a technology that provides on-demand access to a shared pool of computing resources, including servers, storage, applications, and services, over the internet (Example: Amazon Web Services, Microsoft Azure, Google Cloud Platform). Software as a Service (SaaS) […]

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What is a CRM tool and its types ?

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What is a CRM tool? A Customer Relationship Management (CRM) tool is a software application that helps businesses manage their customer interactions, relationships, and data. A CRM tool allows businesses to manage their customer relationships more effectively, streamline their sales processes, and increase revenue. CRM tools offer various features for customer management, such as tracking

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Differences between Customer Service and Customer Success

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In the below topic let us discuss the basic understanding and some of the key differences between Customer Service and Customer Success. First lets see the basic definition for Customer Service and Customer Success means: Customer service is the process of addressing customer inquiries, concerns, and issues as they arise, with the goal of resolving

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The What’s and Why’s of Customer Success

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As businesses continue to compete for customers in today’s crowded marketplace, providing a great product or service is no longer enough to ensure customer success. To truly stand out from the competition and drive growth, companies must also focus on building strong, long-lasting relationships with their customers. Customer success is a proactive strategy to help

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